Order & Payment
What payment methods do you accept?
We accept various payment methods, including major credit/debit cards, PayPal, and Apple Pay. You can select your preferred payment method at checkout.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed quickly. If you need to change or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
Do you offer discounts or promotions?
Yes, we offer periodic discounts and promotions. Sign up for our newsletter to stay updated on the latest offers, or follow us on social media to catch exclusive deals.
Shipping & Tracking
Do you offer international shipping?
At this moment, we are focused on serving the UK market exclusively but have plans to reach beyond soon.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
How long will it take to receive my order?
Delivery times vary depending on the shipping method selected:
- Standard: 1-3 Days
- Express: Next Working Day
Product Info & Returns
Are your products eco-friendly?
We are committed to sustainability and offer a range of eco-friendly products. Look for the "eco-friendly" label on product pages, or visit our Sustainable Living collection for more information.
How do I care for my ceramic/stoneware items?
To keep your ceramic and stoneware items in the best condition, we recommend gentle handwashing with mild soap and avoiding sudden temperature changes. Most items are dishwasher and microwave safe, but please refer to specific product care instructions.
What is your return/exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns & Exchanges page for detailed instructions.
How can I contact customer support?
You can reach our customer support team via email at hello@demeure.co.uk or through our contact form on the website. We are here to help